Terms of Service

Please read these Terms of Service ("Terms," "Agreement") carefully before accessing or using the website located at chopteat.click (the "Site") or any services provided by Chopt ("Company," "we," "us," or "our"). By accessing the Site, placing an order, creating an account, or otherwise using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must immediately discontinue your use of our Site and services.

1. Acceptance of Terms

By accessing or using the Site at chopteat.click, you represent and warrant that you are at least eighteen (18) years of age, have the legal capacity to enter into a binding contract, and agree to comply with and be bound by these Terms of Service, along with our Privacy Policy, which is incorporated herein by reference. These Terms constitute a legally binding agreement between you ("User," "Customer," or "you") and Chopt.

If you are accessing or using the Site on behalf of a business entity, organization, or other legal person, you represent and warrant that you have the authority to bind such entity to these Terms, and in such case, "you" and "your" shall refer to that entity.

We reserve the right to modify these Terms at any time. Continued use of the Site following the posting of revised Terms constitutes your acceptance of the changes. It is your responsibility to review these Terms periodically for updates.

2. Description of Services

Chopt operates as a food service business offering customers the ability to browse menu items, place online food orders, schedule pickups or deliveries, and engage with various food-related content and promotions through the Site. Our services include but are not limited to:

• Online ordering of freshly prepared food items, salads, grain bowls, wraps, soups, and other menu offerings
• Customizable meal building tools to allow customers to personalize their orders
• Loyalty program participation and rewards management (where available)
• Catering order services for businesses, events, and group orders
• Gift card purchasing and redemption
• Nutritional information and allergen disclosures
• Promotional offers, discount codes, and seasonal menu updates
• Customer support services via phone or email

All food items are subject to availability. Menu items, pricing, and availability may vary by location and are subject to change without prior notice. Chopt reserves the right to modify, suspend, or discontinue any aspect of its services at any time, with or without notice, and shall not be liable to you or any third party for such modifications, suspensions, or discontinuations.

Certain features of the Site may require you to register for an account. You agree to provide accurate, current, and complete information during registration and to keep that information updated at all times.

3. User Obligations and Prohibited Activities

3.1 User Responsibilities

By using our Site and services, you agree to:

• Provide truthful, accurate, and complete information when creating an account or placing orders
• Maintain the confidentiality of your account credentials and immediately notify us of any unauthorized access or use of your account
• Use the Site only for lawful purposes and in a manner consistent with all applicable local, state, and federal laws and regulations
• Comply with all applicable food ordering policies, pickup times, and cancellation procedures
• Promptly pay for all orders placed through the Site
• Ensure that delivery addresses provided are accurate and accessible

3.2 Prohibited Activities

You agree that you will NOT engage in any of the following activities when using our Site or services:

• Using the Site for any fraudulent, deceptive, or unlawful purpose
• Attempting to gain unauthorized access to any portion of the Site, our servers, databases, or networks
• Introducing viruses, malware, ransomware, spyware, or any other harmful code into the Site
• Scraping, crawling, or harvesting data from the Site without our prior written consent
• Reverse engineering, decompiling, disassembling, or otherwise attempting to derive the source code of any software underlying the Site
• Using automated tools, bots, or scripts to interact with the Site in a manner that places an unreasonable burden on our infrastructure
• Posting or transmitting any content that is defamatory, obscene, threatening, abusive, harassing, or otherwise objectionable
• Impersonating any person or entity, including employees of Chopt, or falsely claiming affiliation with any person or entity
• Circumventing or disabling any security or access control features of the Site
• Engaging in any conduct that restricts or inhibits other users from enjoying the Site
• Using the Site to send unsolicited communications, spam, or bulk messages
• Placing orders with no intention of pickup or payment
• Abusing promotional offers, discount codes, or loyalty rewards programs through fraudulent means
• Violating any applicable federal, state, or local laws or regulations of the United States

Violation of any of the above prohibitions may result in immediate termination of your account, cancellation of pending orders, and may subject you to civil or criminal liability under applicable law.

4. Account Registration and Security

To access certain features of our Site, including online ordering and loyalty program participation, you may be required to create a user account. When creating an account, you agree to:

• Provide your real name, valid email address, and any other required information accurately
• Choose a strong password and keep it confidential
• Not share your account credentials with any third party
• Notify Chopt immediately at [email protected] if you suspect any unauthorized use of your account

Chopt shall not be liable for any loss or damage arising from your failure to comply with these account security obligations. You are solely responsible for all activities that occur under your account.

5. Intellectual Property Rights

5.1 Ownership

All content on the Site, including but not limited to text, graphics, logos, icons, images, photographs, audio clips, digital downloads, data compilations, software, and the overall design and layout of the Site (collectively, "Content"), is the exclusive property of Chopt or its content suppliers and is protected by applicable United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

5.2 Limited License

Chopt grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Site solely for your personal, non-commercial use in connection with ordering food and utilizing our services. This license does not include the right to:

• Download or copy account information for the benefit of any third party
• Use data mining, robots, or similar data gathering and extraction tools
• Reproduce, duplicate, copy, sell, resell, or otherwise exploit any portion of the Site without our express written permission
• Frame or mirror any part of the Site without our prior written consent

5.3 Trademarks

The "Chopt" name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Chopt. You may not use such marks without the prior written permission of Chopt. All other names, logos, product and service names, designs, and slogans on this Site are the trademarks of their respective owners.

5.4 User-Submitted Content

If you submit, post, or upload any content to the Site (including reviews, comments, or photographs), you grant Chopt a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media. You represent and warrant that you own or have the necessary rights to submit such content and that it does not infringe upon any third party's intellectual property or other rights.

6. Online Ordering and Payment Terms

6.1 Order Placement

When you place an order through chopteat.click, you are making an offer to purchase the items in your order at the prices displayed, subject to availability. We reserve the right to accept or decline your order at our discretion. An order is confirmed only when you receive a confirmation email or notification from us.

6.2 Pricing and Taxes

All prices displayed on the Site are in United States Dollars (USD) and are subject to change without notice. Applicable sales taxes, service fees, and delivery charges will be calculated and displayed during the checkout process. You are responsible for paying all such charges, including applicable federal, state, and local taxes.

6.3 Payment Methods

We accept major credit cards, debit cards, and other payment methods as indicated at checkout. By providing payment information, you represent and warrant that you are authorized to use the payment method provided. All payments are processed through secure third-party payment processors. Chopt does not store your full credit card information on its servers.

6.4 Cancellations and Refunds

Due to the perishable nature of food products, all sales are generally final once an order has been confirmed and preparation has begun. If you need to cancel an order, please contact us as soon as possible at [email protected]. Refunds or credits may be issued at our sole discretion on a case-by-case basis, particularly in cases of order errors or quality concerns.

6.5 Promotional Codes and Gift Cards

Promotional codes, discount codes, and gift cards are subject to additional terms and conditions that will be disclosed at the time of their issuance. They may not be combined with other offers unless expressly stated. Gift cards are non-refundable and have no cash value except where required by applicable law.

7. Food Safety, Allergens, and Nutritional Information

Chopt takes food safety seriously and strives to provide accurate nutritional and allergen information for all menu items. However, we cannot guarantee that our food preparation environments are completely free from all allergens, as cross-contamination may occur. Customers with severe food allergies or dietary restrictions should exercise caution and contact us directly before placing an order.

Nutritional information provided on the Site is approximate and may vary based on ingredient variations, preparation methods, and portion sizes. Chopt shall not be liable for any adverse health effects resulting from the consumption of our food products by individuals who fail to disclose or account for known food allergies or sensitivities.

8. Third-Party Links and Services

The Site may contain links to third-party websites, services, or applications, including delivery platforms, payment processors, and social media platforms. These third-party sites are not under the control of Chopt, and we are not responsible for their content, privacy practices, or terms of service. The inclusion of any link does not imply endorsement by Chopt of the linked site or service. You access third-party sites at your own risk and should review their applicable terms and privacy policies.

9. Disclaimer of Warranties

THE SITE AND ALL CONTENT, SERVICES, AND PRODUCTS AVAILABLE THROUGH THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CHOPT EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
• WARRANTIES THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY CONTENT ON THE SITE
• WARRANTIES RELATING TO THE QUALITY, SAFETY, OR LEGALITY OF ANY FOOD PRODUCTS ORDERED THROUGH THE SITE

Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you. In such cases, our warranties shall be limited to the minimum scope and duration permitted by applicable law.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, INCLUDING THE LAWS OF THE UNITED STATES, CHOPT, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES
• DAMAGES ARISING FROM YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE SITE OR SERVICES
• DAMAGES ARISING FROM ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SITE
• DAMAGES ARISING FROM UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT
• DAMAGES CAUSED BY VIRUSES OR OTHER MALICIOUS CODE THAT MAY INFECT YOUR COMPUTER EQUIPMENT

IN NO EVENT SHALL CHOPT'S AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO YOUR USE OF THE SITE OR SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO CHOPT IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00 USD).

THE LIMITATIONS OF LIABILITY SET FORTH HEREIN SHALL APPLY REGARDLESS OF THE FORM OF ACTION, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF CHOPT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11. Indemnification

You agree to defend, indemnify, and hold harmless Chopt and its owners, officers, directors, employees, agents, licensors, affiliates, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service
• Your use or misuse of the Site or any services provided therein
• Your violation of any third-party rights, including intellectual property rights, privacy rights, or publicity rights
• Any content you submit, post, or transmit through the Site
• Your violation of any applicable federal, state, or local laws or regulations
• Any fraudulent, negligent, or intentional misconduct on your part

Chopt reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you agree to cooperate with Chopt's defense of such claim.

12. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America and the laws of the applicable state in which Chopt operates, without regard to its conflict of law provisions. To the extent applicable, consumer protection matters may also be governed by the Federal Trade Commission Act (FTC Act) and other applicable federal consumer protection statutes.

For customers located in California, your use of our services may also be governed by the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) with respect to your personal data rights, as well as the California Consumers Legal Remedies Act (CLRA) and the California Unfair Competition Law (UCL).

Subject to the dispute resolution provisions below, you agree to submit to the personal jurisdiction of the courts located within the applicable United States jurisdiction where Chopt is headquartered for the purpose of litigating any disputes that are not subject to mandatory arbitration. You waive any objection to the laying of venue of any such proceedings in such courts and waive any claim that any proceeding brought in such courts has been brought in an inconvenient forum.

13. Dispute Resolution

13.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute, claim, or controversy with Chopt informally by contacting us at [email protected]. We will attempt to resolve your concern within thirty (30) days of receiving your written notice describing the nature of the dispute and the relief sought.

13.2 Binding Arbitration

If informal resolution efforts fail, any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Site and services, including questions of arbitrability, shall be resolved by binding individual arbitration administered by a nationally recognized arbitration organization under its then-current rules. The arbitration shall be conducted in English, and the arbitrator's decision shall be final and binding.

You and Chopt agree that any arbitration shall be conducted on an individual basis and NOT as a class, consolidated, or representative action. By agreeing to these Terms, you are waiving your right to participate in a class action lawsuit or class-wide arbitration.

13.3 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information.

13.4 Time Limitation on Claims

TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANY CLAIM OR CAUSE OF ACTION ARISING OUT OF OR RELATED TO THESE TERMS OR THE SITE MUST BE FILED WITHIN ONE (1) YEAR AFTER SUCH CLAIM OR CAUSE OF ACTION AROSE, OR IT WILL BE FOREVER BARRED.

14. Term and Termination

14.1 Term

These Terms are effective as of the date you first access or use the Site and shall remain in full force and effect until terminated by either you or Chopt.

14.2 Termination by You

You may terminate your account and your agreement to these Terms at any time by ceasing to use the Site and, if applicable, requesting deletion of your account by contacting us at [email protected].

14.3 Termination by Chopt

Chopt reserves the right to suspend or terminate your account and access to the Site at any time, with or without notice, for any reason, including but not limited to:

• Your breach of any provision of these Terms
• Suspected fraudulent, abusive, or illegal activity
• Technical, operational, or business reasons
• Failure to pay for orders placed through the Site

14.4 Effect of Termination

Upon termination, your right to use the Site and services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including without limitation, ownership provisions, warranty disclaimers, indemnity obligations, and limitations of liability.

15. Changes to Terms of Service

Chopt reserves the right, at its sole discretion, to modify or replace these Terms at any time. When we make changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email or a prominent notice on the Site.

It is your responsibility to review these Terms periodically to stay informed about any updates. Your continued use of the Site or services after any changes become effective constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must immediately discontinue using the Site and services.

16. Privacy Policy

Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, store, and disclose your personal information. By using the Site, you consent to the collection and use of your information as described in the Privacy Policy. Customers located in California may have additional rights under the CCPA/CPRA, as described in our Privacy Policy.

17. Electronic Communications

By using the Site or communicating with us via email, you consent to receive electronic communications from Chopt. These communications may include notices about your account, order confirmations, promotional offers, and other information related to our services. You agree that any notices, agreements, disclosures, or other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

18. Accessibility

Chopt is committed to making its website accessible to all individuals, including those with disabilities, in compliance with applicable laws and standards, including the Americans with Disabilities Act (ADA). If you experience any accessibility difficulties while using our Site, please contact us at [email protected] and we will make reasonable efforts to accommodate your needs.

19. Force Majeure

Chopt shall not be liable for any delay or failure in performance of its obligations under these Terms resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, governmental actions, war, terrorism, labor disputes, power outages, internet disruptions, supply chain failures, or any other event of force majeure. In the event of a force majeure event, Chopt will make reasonable efforts to resume normal operations as quickly as possible.

20. Severability

If any provision of these Terms of Service is found to be invalid, illegal, unenforceable, or in conflict with any applicable law by a court or arbitrator of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or if it cannot be so modified, it shall be severed from these Terms. The remaining provisions of these Terms shall continue in full force and effect and shall not be affected or impaired by any such modification or severance.

The parties agree that the invalidity or unenforceability of any particular provision shall not affect the validity or enforceability of the remaining provisions and that the invalid provision shall be replaced with a valid provision that most closely reflects the original intent of the parties.

21. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices published by Chopt on the Site, constitute the entire agreement between you and Chopt with respect to your use of the Site and services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral, relating to such subject matter.

No waiver of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition, and any failure of Chopt to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

22. No Third-Party Beneficiaries

These Terms of Service are for the sole and exclusive benefit of you and Chopt. Nothing in these Terms shall be construed to create any rights, remedies, or benefits in any third party, nor shall any third party have the right to enforce any provision of these Terms.

23. Assignment

You may not assign or transfer these Terms, or any rights or obligations hereunder, without the prior written consent of Chopt. Any purported assignment in violation of this provision shall be null and void. Chopt may freely assign or transfer these Terms, in whole or in part, to any affiliate, successor, or in connection with a merger, acquisition, or sale of all or substantially all of Chopt's assets, without your consent or prior notice to you.

24. Contact Information

If you have any questions, concerns, or complaints regarding these Terms of Service or your use of our Site and services, please contact us using the information below:

We strive to respond to all inquiries within two (2) to five (5) business days. For urgent matters related to food safety or order concerns, please contact us via email and mark your message as urgent.

These Terms of Service were last updated on June 13, 2026. Previous versions of these Terms are available upon request by contacting us at [email protected].